Welcome to
Victa Early Access

Early Access means you're running Victa Mobile in production before it's broadly available. In return, you have a direct line to the program team through the chat below, and your feedback shapes what ships at general availability. We push updates often, so anything you flag gets addressed quickly. You're shaping what's next while delivering the experience your team and customers already know.

No. The device you have today is the same device that ships at GA. You won't need new hardware, you won't re-set-up, and you won't re-train your staff. Software updates roll out over the air, so any new features at GA will arrive automatically.

For your customers, the checkout experience stays familiar. They tap, insert, or swipe the same way they do today. Apple Pay and Google Pay still work. Receipts print or send the same way. The biggest difference is on your side: faster, more reliable hardware running Shopify POS directly on the device.

Yes. POS Terminal works alongside Victa Mobile in the same store setup, with transaction data, products, and store settings syncing across both. The Tap and Chip Reader isn't a fit because it only works wired or via Bluetooth to a host device.

Victa Mobile is also a payment terminal in its own right. As a mobile selling device, it flips into payment terminal mode when the cart is ready for checkout, so customers can tap, insert, or swipe right on the device.

The EA program runs on a limited device pool, so additional units depend on what's available. To expand to more locations or add devices for additional staff, talk to your account contact.

To start a replacement, reach out to Shopify Support at help.shopify.com — not Verifone. EA replacements currently ship as new devices. We'll need:

• Shop name and shop ID
• Store location (if you have more than one)
• Device serial number (found in device settings or on the back of the device)
• A photo or short video of the issue
• The steps that led to it

Yes. The EA program team reviews every piece of feedback. Themes are logged into product tracking each week and feed directly into roadmap decisions. This hub exists because we wanted a direct line to you, not another email blast. If something is working great or driving you up the wall, tell us through the chat below or at hardware-early-access@shopify.com.

The Shopify EA program team, and Verifone or Stripe engineers when their help is needed to resolve a specific issue. Logs cover device performance, errors, and transaction metadata. They don't include customer card data, which is handled by Stripe under PCI standards. We pull logs when you report an issue or when we're actively debugging. We don't browse them proactively.