FAQ
Shopify Hardware Store FAQ
If you’re setting up to sell in-person or upgrading your retail experience, this FAQ covers everything you need to know about purchasing Shopify POS hardware.
Order Processing
How long does it take for my order to be shipped?
- Orders are processed within 1-2 business days, excluding weekends and holidays.
What does my order status mean?
How can I check my order status?
- Click on the "view order" button in your order confirmation email to view the status of your order
Can I modify my order after it's been placed?
Can I cancel my order?
- Yes, you can cancel your order within 1 hour of placing it. Please reach out to our customer support to assist you with the cancellation.
Can I change my shipping address after placing an order?
Shipping & Delivery
Do you offer free shipping?
- Yes! We offer free ground shipping on all orders.
How long will it take for my order to arrive?
Can I expedite shipping on an order that's already been placed?
How can I track my shipment?
- Once your order is shipped you'll receive a shipping confirmation email with your tracking information.
Which shipping carriers do you use?
- We use a mix of carriers to get your order to you quickly. Most commonly Fedex and UPS